Return & Refund Policy
At Ducba, I believe returning an item should be just as easy as buying one. That’s why I offer a 30-day return window, accept both defective and non-defective product returns, and cover all return shipping costs. My goal is to give you complete peace of mind with every order.
1. Return Policy Overview
| Category | Details |
|---|---|
| Return Window | Within 30 days of receiving your order |
| Item Condition | New only – unused, unwashed, undamaged |
| Return Method | By mail |
| Return Label | Free downloadable return label |
| Return Fees | No return or restocking fees |
| Exchange Support | Yes – for eligible items |
| Refund Time | Processed within 3-7 business days after I receive your return |
2. Accepted Reasons for Return
I accept returns for the following reasons:
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You received the wrong size, color, design, or style.
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The item arrived damaged or defective.
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You changed your mind (as long as the item remains in new condition).
3. Product Condition Requirements
✅ Acceptable Conditions
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Item is brand new, unused, and unwashed.
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No stains, odors, pet hair, or signs of wear.
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Tags are attached, and original packaging is included.
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Items sold as sets (e.g., top and bottom) must be returned together.
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No alterations or custom modifications.
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Opened but unused products are accepted.
❌ Unacceptable Conditions
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Washed or worn items.
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Visible damage, strong odors, or misuse.
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Missing tags or packaging.
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Returns requested after 30 days.
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Incomplete or altered products.
⚠️ Items returned in unacceptable condition will not be refunded and may be shipped back at your expense.
4. How to Submit a Return or Exchange
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Email me at 📧 contact@ducba.store with your order number and reason for return.
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I will send you a free return label to download and print.
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Pack the item securely with all tags and original packaging, then ship it using the label provided.
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Once I receive and inspect your return at:
2507 Mountair Ln, Greeley, CO 80634, United States.
your refund will be processed within 3-7 business days.
5. Refund Timeline
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Any refunds will be made to the original method of payment within 3-7 business days of me receiving your order back and reviewing your order and approving your return request.
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Please allow extra time for your bank or payment provider to reflect the refund in your account.
6. Order Changes & Cancellations
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You may cancel or modify your order within 12 hours of receiving your confirmation email.
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After 12 hours, your order may already be in processing and can only be returned after delivery.
7. Exchanges
If you need a different size, color, or design, please cancel the order and I’ll issue a refund; then place a new order. Note: I don’t offer exchanges, so please read my policy carefully.
8. Gift Returns
If your order was marked as a gift during checkout and shipped directly to you, I will issue your refund as a digital gift credit once the return is approved.
9. Legal Compliance
This policy complies with consumer protection laws in all regions where I operate, including the U.S. and EU. If your local laws grant you additional protections, those rights are fully honored.
10. Need Help?
If you have any questions about returns, exchanges, or refunds, feel free to reach out:
Brand: Ducba.
Website: https://ducba.store.
Email: contact@ducba.store.
Phone: +1 970 836 8926.
Hours: Monday–Friday, 9:00 AM–5:00 PM (UTC-7).
Address: 2507 Mountair Ln, Greeley, CO 80634, United States.
Social: Pinterest: Ducba.store • YouTube: Ducba.store • X: Ducba.store.
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (UTC-7).
Shipping Scope: I currently ship within the United States from my Colorado warehouse.
Last updated: October 20, 2025.