Return & Refund Policy
At Ducba Store, we want you to be completely happy with your artwork. If for any reason you’re not satisfied, our return and refund process is designed to be simple and transparent.
1. Return Policy Overview
| Category | Details |
|---|---|
| Return Window | Within 30 days of receiving your order |
| Item Condition | New only – unused, unframed (if applicable), undamaged, and in original packaging |
| Return Method | By mail (prepaid label provided for defective/damaged items; customer pays return shipping for non-defective returns) |
| Return Label | Download and print — Free for defective returns |
| Return Fees | No restocking fee; shipping fee may apply for non-defective returns |
| Exchange Support | Yes — accepted for eligible items (size/color exchanges only) |
| Refund Time | Processed within 5 business days after receiving your return |
2. Accepted Reasons for Return
We accept returns and exchanges for any of the following:
You received the wrong size, color, design, or style
The item was damaged or defective upon arrival
You changed your mind (as long as the item is still in new condition)
3. Product Condition Requirements
To qualify for a refund or exchange, returned items must meet these conditions:
✅ Acceptable Conditions
Item is in brand-new condition, unused, and not displayed.
No scratches, cracks, stains, odors, or signs of mishandling.
Returned in the original protective packaging (box, bubble wrap, corner protectors, etc.).
All accessories (e.g., hanging hardware, certificate of authenticity if included) are intact.
❌ Unacceptable Conditions
Artwork that has been hung, displayed, or used.
Scratched, bent, water-damaged, or broken frames/canvas.
Missing protective packaging or accessories.
Return initiated after 30 days of delivery.
Customized or made-to-order artworks (unless defective).
Note: Items returned in unacceptable condition will not be eligible for a refund and may be shipped back at your expense.
4. How to Submit a Return or Exchange
Email us at support@ducba.store with your order number and reason for return.
We’ll provide a return label (free for defective/damaged items).
Pack your artwork securely with original packaging.
Ship it back using the provided label.
Once received and inspected, we’ll confirm your refund or exchange.
5. Refund Timeline
Refunds are issued to your original payment method.
Processing takes 5–7 business days after we receive and approve the return.
Your bank or payment provider may require additional time to post the credit.
6. Order Changes & Cancellations
Orders can be cancelled or modified within 2 hours of purchase.
After that, items may enter production/shipping and can only be returned after delivery.
7. Exchanges
Exchanges are available for eligible artworks (different size, frame type, or design).
Follow the standard return process and note your exchange request.
8. Gift Returns
If the item was marked as a gift at checkout and shipped directly to you, your refund will be issued as a gift credit (digital voucher) upon approval.
9. Legal Compliance
This policy complies with U.S. consumer protection laws. If you reside in a region with additional protections, those rights are fully respected.
10. Need Help?
For any return questions or assistance, please contact:
📧 support@ducba.store – available 7 days a week.
Ducba – Art you love, delivered with peace of mind.