Payment Policy

Business Name: Ducba Store LLC
Business Address: 2507 Mountair Ln, Greeley, CO 80634, United States
Phone: +1 (970) 616-0005
Email: contact@ducba.store
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Mountain Time, MT)

Ducba provides secure and convenient payment options for our customers to ensure a smooth and reliable shopping experience.

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1) Accepted Payment Methods

PayPal

• Checkout quickly and securely using your PayPal account.

• Eligible transactions may be covered by PayPal Buyer Protection.

• Ducba does not add any surcharges (your bank or PayPal may apply its own fees).

Credit/Debit Cards (processed by Stripe)

• Accepted: Visa, MasterCard, American Express, Discover.

• Processed by Stripe, which is PCI DSS compliant.

• Ducba does not store full card numbers or CVV.

Not accepted at this time: cash, checks, bank transfers, or buy-now-pay-later options.

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2) Currency & Customer Location

• All transactions are processed in U.S. Dollars (USD).

• Ducba currently accepts orders and payments within the United States only.

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3) Payment Timing

• All orders must be paid in full at checkout, including any applicable shipping charges and taxes.

• For card payments, your bank may place a temporary pre-authorization hold at checkout. The final charge is captured once your order is confirmed for fulfillment.

• Billing descriptor: Charges may appear on your statement as “DUCBA” or “DUCBA*”.

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4) Payment Security

• All transactions are protected with SSL/TLS encryption.

• Payments are securely processed by PayPal or Stripe.

• Ducba does not collect or store sensitive payment information; processors use tokenization to ensure data safety.

• Orders flagged as high-risk may require quick identity or address verification before fulfillment. We will contact you with next steps if necessary.

• For details on how we protect customer data, please see our Privacy Policy.

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5) Sales Tax

• Applicable state and local sales tax is calculated automatically at checkout, based on your shipping address.

• The total amount (including tax) will be clearly displayed before you confirm your payment.

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6) Refunds

• Refunds are issued back to the original payment method whenever possible. If the original method cannot be processed (e.g., closed account), Ducba may issue store credit.

• PayPal refunds are returned to your PayPal account.

• Stripe refunds are returned to your original card.

• For eligibility, inspection, and posting timelines, please review our Return & Refund Policy.

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7) Payment Assistance

If you experience issues during checkout:

• Email: contact@ducba.store

• Phone: +1 (970) 616-0005

• Typical reply time: ~2 business hours during support hours (Mon–Fri, 9:00 AM – 5:00 PM MT).

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8) Quick Reference Table

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For shipping timelines, fees, and delivery areas, see our Shipping Policy.
For returns, exchanges, and refund timelines, see our Return & Refund Policy.
For data handling and privacy, see our Privacy Policy.